Last updated: 26 March 2026
Off Gas Solutions ABN 82 614 884 990 (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website offgassolutions.com.au, use our services, or interact with us through advertising platforms including Google Ads.
We may collect the following personal information:
Information you provide directly: Full name, email address, phone number, residential or business address, postcode, and any details you provide when requesting a quote or eligibility check.
Information collected through advertising:When you submit a lead form through Google Ads or similar platforms, we receive your name, email, phone number, and postcode. This information is pre-filled by Google from your Google account with your consent.
Information collected automatically: When you visit our website, we may automatically collect device information, browser type, IP address, and website usage data through cookies and similar technologies.
We use your personal information to:
Respond to your enquiries and provide quotes for our services; schedule and perform installations of split system air conditioners and hot water heat pumps; process your Victorian Energy Upgrades (VEU) rebate applications; communicate with you about your service or installation; send you follow-up information about our services (with your consent); improve our website and advertising; and comply with legal obligations.
We may share your information with: our installation technicians and subcontractors who perform services on our behalf; Victorian Energy Upgrades (VEU) program administrators for rebate processing; our CRM and job management platforms (such as ServiceM8) to manage your service; payment processors; and government authorities where required by law.
We do not sell your personal information to third parties.
When you submit your information through a Google Ads lead form, Google shares that information with us so we can follow up on your enquiry. Google’s use of your information is governed by Google’s own Privacy Policy. By submitting a lead form, you consent to your information being shared with Off Gas Solutions for the purpose of responding to your enquiry.
We store your personal information securely using industry-standard measures. Your data may be stored on secure servers located in Australia or overseas (where our service providers operate). We take reasonable steps to protect your information from unauthorised access, modification, or disclosure.
Under the Australian Privacy Act 1988, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to legal obligations); opt out of marketing communications at any time; and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Off Gas Solutions
Phone: 0488 158 622
Email: [email protected]
Website: offgassolutions.com.au
